Terms of service

Welcome to The Urban Charm, a premier jewelry brand and online boutique. By accessing our website or purchasing our products, you agree to comply with and be bound by the following terms and conditions of use. Please read these terms carefully before using our services.

1. General Terms

By using our website, you agree to be at least 18 years of age or accessing the site under adult supervision.
We reserve the right to modify these terms at any time without prior notice. Changes will be effective immediately upon posting on our website.

2. Product Information

The Urban Charm offers a range of high-quality jewelry items and accessories. We strive to provide accurate product descriptions and images, but colors and sizes may vary slightly due to monitor settings and handmade nature.
Prices are subject to change without notice, and we reserve the right to correct any errors in pricing or product descriptions.
The Urban Charm takes pride in offering handcrafted jewelry made from high-quality materials such as lead free pewter, sterling silver, gold, semi-precious stones, lab-grown stones and other fine materials.
Product availability is subject to change, and certain items may be limited edition or seasonal collections.
We provide detailed care instructions for our jewelry to ensure longevity and maintain their beauty over time.

3. Ordering and Payment

Orders can be placed through our website, and payment is accepted via secure payment gateways.
We offer international shipping; however, please note that additional customs duties, taxes, and fees may apply based on your country's regulations, which are the responsibility of the buyer.

4. Shipping and Delivery

We offer standard and expedited shipping options. Delivery times may vary based on your location and chosen shipping method.
For international orders, please allow additional time for customs clearance. The Urban Charm is not responsible for delays due to customs processing.
While we strive to process and ship orders promptly, please allow 1-3 business days for order processing before shipment.
Shipping costs are calculated at checkout based on the selected shipping method and destination.
International customers are responsible for ensuring that the items they order comply with their country's import regulations. The Urban Charm is not liable for any items confiscated or delayed by customs.

5. Returns and Exchanges

We accept returns and exchanges within 30 days of purchase for unused and undamaged items in their original packaging.
Customers are responsible for return shipping costs unless the item received was defective or incorrect.

6. Drop Shipping Information

The Urban Charm offers drop shipping services for approved partners. Please contact us directly for more information and to apply for a drop shipping partnership.
Drop shipping partners must comply with our quality standards and shipping guidelines. We reserve the right to terminate partnerships that do not meet these standards.
Drop shipping partners will receive wholesale pricing and access to our product catalog for seamless order fulfillment.
Partners must adhere to our brand guidelines, including accurate product descriptions, pricing, and customer service standards.
The Urban Charm handles shipping and packaging for drop-shipped orders, ensuring a consistent brand experience for customers.

7. Intellectual Property

All content on our website, including images, logos, designs, and text, is the intellectual property of The Urban Charm and may not be used without prior written permission.

8. Privacy Policy

We value your privacy and handle your personal information in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data.
Our Privacy Policy outlines how we collect, store, and use personal information provided by customers. This includes but is not limited to name, email address, shipping address, and payment information.
We use industry-standard security measures to protect customer data and do not share or sell personal information to third parties without consent, except as required by law.

9. Limitation of Liability

The Urban Charm shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our products or services.

10. Governing Law

These terms and conditions are governed by the laws of [Your Jurisdiction], and any disputes shall be resolved in the courts of [Your Jurisdiction].

11. Product Reviews

Customers are encouraged to leave honest and constructive reviews of our products based on their personal experiences.
Reviews should be relevant to the product and refrain from including personal information, offensive language, or promotional content.
The Urban Charm reserves the right to moderate and approve reviews before they are published on our website.
Reviews reflect the opinions of the individual customers and do not necessarily represent the views or endorsements of The Urban Charm.

12. Review Guidelines

Product reviews should focus on the quality, design, and usability of the item.
Avoid including shipping or customer service experiences in product reviews, as these should be addressed separately through our customer support channels.
Reviews that violate our guidelines may not be published or may be edited for clarity and compliance.

13. Ownership of Reviews

By submitting a product review, you grant The Urban Charm the right to use, reproduce, modify, and display the review on our website and marketing materials.
Reviews may be edited for length, grammar, or clarity while preserving the original sentiment expressed by the customer.

Additional Clause: Promotions and Discounts

From time to time, The Urban Charm may offer promotions, discounts, or coupon codes. These promotions are subject to specific terms and conditions and may have expiration dates or usage limitations.
Promotional offers cannot be combined unless explicitly stated, and discounts do not apply to shipping costs unless otherwise specified.

Additional Clause: Community Guidelines

The Urban Charm values a positive and inclusive community. We expect all customers and partners to engage respectfully and refrain from posting offensive, defamatory, or harmful content on our website or social media platforms.
We reserve the right to moderate and remove inappropriate content and may take disciplinary action, including account suspension or termination, for violations of these guidelines.

Including these clauses regarding product reviews ensures transparency and sets clear guidelines for customers who wish to share their feedback about The Urban Charm's products.

By using The Urban Charm's website and services, you agree to these terms and conditions. If you have any questions or concerns, please contact us at [Contact Information]. Thank you for choosing The Urban Charm.